Terms of Service

These Terms of Service (“Terms”) form a binding agreement between the company registering for the Service (the “Customer”) and AdviHR (“we”, “us”). By creating an account, checking the consent box during registration, or by continuing to use AdviHR (the “Service”), you accept these Terms on behalf of the company you represent. If you do not agree, do not register or use the Service.

The Customer is the data fiduciary (controller) of the personal data of its employees, candidates, and contractors that is processed through the Service. AdviHR is a data processor. The Customer is responsible for obtaining and managing the consent of its data principals, providing them the notices required by the Digital Personal Data Protection Act, 2023 (“DPDP Act”), and for deciding which of its own personnel may access the tenanted account. AdviHR provides in-product records for consent, notice, and data-principal requests to help the Customer meet these duties, but the Customer remains primarily responsible for its legal compliance.

By using the Service the Customer confirms it has the authority to (i) process the personal data it uploads, and (ii) procure the applicable consents, or rely on another lawful basis, for that processing.

AdviHR provides a multi-tenant SaaS platform for human-resource management — employee directory, leave, attendance, payroll, statutory filings, recruitment, exit, and adjacent workflows. Features available to you depend on your subscription plan. We may change, suspend, or retire features with reasonable notice, and will not materially reduce the core functionality of the plan you have paid for.

When you register a company you represent that you have the authority to bind that company and that the information you provide (company name, address) is accurate. You are responsible for keeping admin credentials secure, for activity that occurs under those accounts, and for granting access only to authorised personnel. If you supply a GST number for invoicing, you confirm it is your registered GSTIN.

We strongly recommend enabling two-factor authentication for every admin, HR, and finance account. An account holder who wants to change their employer's data handling arrangements should direct the request through the company's HR admin.

You retain all rights to the data you upload to AdviHR. We process that data on your behalf only to operate the Service, provide support you request, comply with law, or protect the security of the Service — each of which is described in our Privacy Policy. We will never sell your data. On termination you may export your data as a JSON archive for 90 days.

You agree not to use AdviHR to:

• Violate Indian or other applicable law (including labour, tax, and data-protection law).
• Upload malware, attempt to bypass tenant isolation, or scrape data outside your tenant.
• Resell or sublicense the Service without our written consent.
• Use the Service to make automated decisions about workers without a lawful basis and human review.

Subscriptions are billed in advance through Razorpay and renew automatically until cancelled from the billing page. Charges are disclosed before each payment and are non-refundable except where required by law or expressly stated in your order form. If a payment fails, we will notify the registered admin and may suspend write access to your tenant after notice; your data remains intact and readable so you can pay or export it.

We target 99.5% monthly uptime for the production Service, measured outside scheduled maintenance windows. Material incidents are reported on a status page and by email to the registered admin.

Each party will keep the other's non-public information confidential, use it only for the purposes of these Terms, and protect it with at least the same care it uses for its own confidential information (never less than reasonable care). This section survives termination.

Except as expressly stated, the Service is provided “as is” and “as available”. We disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the maximum extent permitted by law.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages. Our aggregate liability for any claim arising out of these Terms is limited to the fees paid by the Customer to AdviHR in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or gross negligence.

You may cancel your subscription at any time from the billing page. On termination we will keep your data for 90 days so you can request an export (available in the admin tools tab as a JSON archive). After that period, data is deleted from production systems, subject to the statutory retention period for payroll and tax records (see the Privacy Policy).

These Terms are governed by the laws of India. The courts of Bengaluru, Karnataka have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court. The parties shall first attempt to resolve disputes amicably through the contact channels in Section 15 before commencing proceedings.

We may update these Terms from time to time. Material changes will be notified to the registered admin at least 30 days before they take effect; by continuing to use the Service after the effective date you accept the updated Terms. We will record your acceptance of a re-consent notice in-product where required.

Questions about these Terms: legal@advihr.com.

Data-protection enquiries and grievances: grievance@advihr.com.